Reliable and powerful BDR solutions

Softlink Solutions offers a flexible, totally managed platform designed for your business. It allows complete peace of mind that you have a robust business continuity services in place.

Designed to meet the diverse backup needs of the SMB market, Softlink BDR provides full business continuity for our clients. The ability to resume operations quickly while swiftly regaining access to files and data could be the difference between recovering after a disaster, or closing your doors for good. A strong BDR solution allows you to convert a backup into a running system in a matter of seconds, which will maximize your chances of a successful recovery. With our solution, we’re able to simulate and test a coordinated disaster recovery scenario, ensuring all the necessary technology is in place, personnel is trained, procedures are implemented and data is restored as fast as possible.

Our latest testimonial

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to IT support Essex.”

Essex County Council

Darren Connew
Business Development & Operations Manager

Softlink BDR key features

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A complete solution

Local, cloud, and hybrid options with flexible retention to fit unique client needs with backups centrally managed.

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Instant virtualisation & recovery

Recovery is measured in minutes—not hours or days—meaning minimal downtime for you.

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Continuous data protection

Block-level backup for efficient storage and superior resource utilisation, minimising wear-and-tear and maximising data availability.

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Advanced data verification

Tru-Verify, our advanced proprietary backup verification that provides recovery-point integrity checks with a time-lapse video of entire boot processes for maximum visibility and faster issue resolution.

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Secure & reliable cloud infrastructure

The Softlink Cloud, built on IBM Softlayer®, is built with advanced 24×7 DDoS
prevention. Data automatically replicates between multiple datacenters to ensure
reliability.

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Multiple cloud storage options

Pooled and Fixed storage options are available. Archive, a policy-driven, long-term data archiving add-on feature, is also available

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Comprehensive managed support

Certified backup technicians handle complete end-to-end backup management and verification, including:

  • Troubleshooting for backup failures
  • Full site DR testing & support
  • Services ensuring backups and cloud sync run on schedule
  • Services to restart or fix issues if block level verification fails
  • Ticketing for backup-related issues that require attention (hardware failure)
  • 24x7x365 support via email, phone or chat

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Additional technical

  • Hardware agnostic
  • Support for local, cloud or hybrid environments, LOB Applications or both Hyper-V or VMware VMs
  • Database restores for MS Exchange and SQL
  • Bare-metal restores for Windows servers
  • Granular scheduling of backup and retention policies
  • Self-service flexible/granular file-and-folder recovery & browsing
  • Self-service virtualisation of individual machines on appliance & cloud

Our Business Continuity Solution Provides

Disaster Preparedness and Reliability

A downtime or data loss event should not be the first time you use a BDR solution. The only way to protect your business from the risks associated with data disaster is to implement a BDR solution today, because it gives you a reliable safety net to fall back on. Not only will quick and frequent backups limit data loss, but having a proper recovery process in place can help mitigate other damages in the long run. Even in the face of unpredictable events, you can rest assured that you’ll have a reliable solution in place whenever you need it.

Recoverability

The ability to resume operations quickly while swiftly regaining access to files and data could be the difference between recovering after a disaster, or closing your doors for good. A strong BDR solution allows you to convert a backup into a running system in a matter of seconds, which will maximize your chances of a successful recovery. With our solution, we’re able to simulate and test a coordinated disaster recovery scenario, ensuring all the necessary technology is in place, personnel is trained, procedures are implemented and data is restored as fast as possible.

Accessibility

A true business continuity solution goes beyond just traditional backup. While it’s important that your business data stays safe and intact, it’s critical that you’re able to recover that data should a disaster scenario occur. Our BDR solution leverages the cloud, meaning that your data is also stored offsite and able to be virtually brought back up. When the virtual server is deployed, your data will be easily accessible and your systems will be up and running again quickly, minimizing downtime and helping your business keep moving forward.

Did you know?

Disaster Recovery

40 percent of small to medium-sized businesses (SMBs) aren’t able to recover immediately after experiencing a disaster.

Data Access

60 percent of businesses rely on data for day-to-day operations. What would happen if you didn’t have access to your data?

Preparedness

3 out of 4 businesses fail in terms of disaster preparedness, meaning they don’t have a sufficient backup and disaster recovery plan.

Hard Drive Failure

Hard drives are prone to failure, and their failure rates have risen 0.13 percent in just three months.

Frequently asked questions

With so many Managed Service Providers out there all offering very similar services the one thing that is unique about us is our people. As we become an integral part of your business you need to feel that our team is your team. Not only have we been around for 20+ years, and without hesitation we have the tools to provide a best in class service, but we’re likeable, friendly and we won’t let you down.

We have our UK engineers that deal with second line, escalations, and any onsite work. Then we have our US based Helpdesk that provides first line support. Our Helpdesk is highly trained, technically and from a Customer Service prospective (see below) and the ratio of engineers to a Customer site is high. Therefore, we are able to deal with multiple problems at the one site should the case arise.

These include; Microsoft Office Specialist (Office 2002-Office 2010 and Office365), Lexmark, Mac, CompTia Network, CompTia Security, HDI Certified in Support Centre Manager/Support Centre Directot/Customer Service Representative/Support Centre Analyst, Microsoft Certified IT Professional, ITIL Certified, Right Awareness Knowledge Certified, Cisco, Lean Six Sigma Green Belt, FileMaker 10 Certified Developer, Enterprise Desktop Administrator on Windows 7, Microsoft Windows Vista, Enterprise Support Technician on Windows Vista, Systems Engineer NT4, Windows 2000 Server, MCSE, Microsoft Certified Technology Specialist, Webroot Certified Partner, Microsoft Silver Datacentre and Silver Small and Mid market Cloud Solutions.

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Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND